> ## Documentation Index > Fetch the complete documentation index at: https://docs.rootly.com/llms.txt > Use this file to discover all available pages before exploring further. # Default Metrics > Reference for every panel in Rootly's default Incident Response, Workload, and On-Call dashboards — the collection, operation, and metric key behind each. Every Rootly workspace ships with three built-in dashboards, each pre-configured with panels that cover the common reliability questions. This page is the panel-by-panel reference — what each metric measures, which collection it pulls from, and how it's calculated. Rootly's three default dashboards: * **Incident Response** — Incident volume, response times, and breakdowns by severity, environment, service, functionality, and type * **Workload** — Hours worked across incidents and responders * **On-Call Metrics** — Alert volume, acknowledgement, resolution, and response trends Some default panels only appear when the related fields are enabled in your workspace configuration. For example, panels grouped by Functionality only appear when Functionalities are enabled. For the "how it works" behind these panels — collections, filters, operations, keys — see [Customizing Dashboards](/metrics/customized-dashboards). To clone and specialize any default dashboard, see [Managing Dashboards → Duplicating Dashboards](/metrics/managing-dashboards#duplicating-dashboards). ## Incident Response Dashboard The **Incident Response** dashboard includes default metrics for incident volume, retrospectives, action items, response times, and incident breakdowns. ### Number of Incidents | Title | # of Incidents | | :- | :- | | Description | Total number of incidents | | Type | Aggregate value | | Collection | Incidents | | Filter by | Kind = Normal, Normal sub, Backfilled | | Operation | Count | | Key | Results | ### Number of Retrospectives | Title | # of Retrospectives | | :- | :- | | Description | Total number of retrospectives | | Type | Aggregate value | | Collection | Retrospectives | | Filter by | — | | Operation | Count | | Key | Results | ### Number of Action Items | Title | # of Action Items | | :- | :- | | Description | Total number of action items | | Type | Aggregate value | | Collection | Action Items | | Filter by | — | | Operation | Count | | Key | Results | ### Mean Time to Detection (MTTD) | Title | MTTD (Mean Time to Detection) | | :- | :- | | Description | Average time from incident start to detection | | Type | Aggregate value | | Collection | Incidents | | Filter by | Kind = Normal, Normal sub, Backfilled | | Operation | Average | | Key | detection\_time | ### Mean Time to Acknowledge (MTTA) | Title | MTTA (Mean Time to Acknowledge) | | :- | :- | | Description | Average time from incident start to acknowledgement | | Type | Aggregate value | | Collection | Incidents | | Filter by | Kind = Normal, Normal sub, Backfilled | | Operation | Average | | Key | acknowledge\_time | ### Mean Time to Mitigation (MTTM) | Title | MTTM (Mean Time to Mitigation) | | :- | :- | | Description | Average time from incident start to mitigation | | Type | Aggregate value | | Collection | Incidents | | Filter by | Kind = Normal, Normal sub, Backfilled | | Operation | Average | | Key | mitigation\_time | ### Mean Time to Resolution (MTTR) | Title | MTTR (Mean Time to Resolution) | | :- | :- | | Description | Average time from incident start to resolution | | Type | Aggregate value | | Collection | Incidents | | Filter by | Kind = Normal, Normal sub, Backfilled | | Operation | Average | | Key | resolution\_time | ### Incidents by Severity | Title | Incidents by Severity | | :- | :- | | Description | Breakdown of incidents by severity | | Type | Line chart or Pie chart | | Collection | Incidents | | Filter by | Kind = Normal, Normal sub, Backfilled | | Group by | Severity | | Operation | Count | | Key | Results | | Legend | Include groups without values | ### Incidents by Environment | Title | Incidents by Environment | | :- | :- | | Description | Breakdown of incidents by environment | | Type | Line chart or Pie chart | | Collection | Incidents | | Filter by | Kind = Normal, Normal sub, Backfilled | | Group by | Environments | | Operation | Count | | Key | Results | | Legend | Include groups without values | ### Incidents by Service | Title | Incidents by Service | | :- | :- | | Description | Breakdown of incidents by service | | Type | Line chart or Pie chart | | Collection | Incidents | | Filter by | Kind = Normal, Normal sub, Backfilled | | Group by | Services | | Operation | Count | | Key | Results | | Legend | Include groups without values | ### Incidents by Functionality | Title | Incidents by Functionality | | :- | :- | | Description | Breakdown of incidents by functionality | | Type | Line chart or Pie chart | | Collection | Incidents | | Filter by | Kind = Normal, Normal sub, Backfilled | | Group by | Functionalities | | Operation | Count | | Key | Results | | Legend | Include groups without values | ### Incidents by Type | Title | Incidents by Type | | :- | :- | | Description | Breakdown of incidents by incident type | | Type | Line chart or Pie chart | | Collection | Incidents | | Filter by | Kind = Normal, Normal sub, Backfilled | | Group by | Incident Types | | Operation | Count | | Key | Results | | Legend | Include groups without values | ### Retrospectives by Cause | Title | Retrospectives by Cause | | :- | :- | | Description | Breakdown of retrospectives by cause | | Type | Line chart or Pie chart | | Collection | Retrospectives | | Filter by | Incident Kind = Normal, Normal sub, Backfilled | | Group by | Causes | | Operation | Count | | Key | Results | | Legend | Include groups without values | > **Note:** The **Incidents by Environment**, **Incidents by Functionality**, and **Retrospectives by Cause** panels only appear when the related fields are enabled in your workspace. ## Workload Dashboard The **Workload** dashboard helps you understand time spent across incidents and responders. ### How Hours Worked Is Calculated Every panel on this dashboard is built from one measurement, applied per person per incident: **A person's hours on an incident run from the moment they subscribe to it or join it, until the incident is resolved.** If the incident has not been resolved, the clock runs to when it was cancelled, or to the present moment if it is still open. A negative result is floored at 0. The default panels use the `hours_worked_until_resolved` key. A custom panel built on `hours_worked_until_mitigated` stops the clock at mitigation instead, then cancellation, then the present moment. Each panel then sums those per-person spans — across responders for a single incident, across incidents for a single responder, or across both for a team total. Three things this measurement deliberately does not do: * **It does not infer activity.** Someone subscribed to an incident accrues hours whether or not they posted, ran a command, or opened the incident. The metric measures attachment to an incident, not effort inside it. * **It does not cap a span.** An incident nobody resolves for a week contributes a week of hours for everyone attached to it. A long-running incident with a large subscriber list produces large numbers, and that is the intended reading, not an anomaly. * **It does not adjust for time zones or working hours.** Overnight and weekend time counts the same as time during a shift. Read the dashboard with those three in mind. It answers "who is attached to how much incident time", which is the question that surfaces load imbalance and burnout risk. It does not answer "who did the most work". ### Hours Worked (Using Resolution Time) | Title | Hours Worked (Using resolution time) | | :- | :- | | Description | Total hours worked until incidents were resolved | | Type | Column chart | | Collection | Incidents | | Filter by | Kind = Normal, Normal sub, Backfilled | | Group by | — | | Operation | Sum | | Key | hours\_worked\_until\_resolved | ### Hours Worked by Incident (Using Resolution Time) | Title | Hours Worked by Incident (Using resolution time) | | :- | :- | | Description | Hours worked for each incident until resolution | | Type | Table | | Collection | Incidents | | Filter by | Kind = Normal, Normal sub, Backfilled | ### Hours Worked by User (Using Resolution Time) | Title | Hours Worked by User (Using resolution time) | | :- | :- | | Description | Hours worked by responder | | Type | Table | | Collection | Users | | Filter by | — | ## On-Call Metrics Dashboard The **On-Call Metrics** dashboard tracks alert volume, response times, and alert distribution. ### Total Alerts | Title | Total Alerts | | :- | :- | | Description | Total number of alerts | | Type | Line chart | | Collection | Alerts | | Series Label | — | | Filter by | — | | Group by | — | | Operation | Count | | Key | Results | ### Mean Time to Acknowledge | Title | Mean Time to Acknowledge | | :- | :- | | Description | Average time to acknowledge alerts | | Type | Line chart | | Collection | Alerts | | Series Label | — | | Filter by | — | | Group by | — | | Operation | Average | | Key | acknowledge\_time | ### Mean Time to Resolve | Title | Mean Time to Resolve | | :- | :- | | Description | Average time to resolve alerts | | Type | Line chart | | Collection | Alerts | | Series Label | MTTR | | Filter by | — | | Group by | — | | Operation | Average | | Key | resolution\_time | ### Mean Time to Acknowledge by Responder | Title | MTTA by Responder | | :- | :- | | Description | Average acknowledge time by responder | | Type | Line chart | | Collection | Alerts | | Series Label | — | | Filter by | — | | Group by | Responders | | Operation | Average | | Key | acknowledge\_time | ### MTTR by Service | Title | MTTR by Service | | :- | :- | | Description | Average resolution time by service | | Type | Line chart | | Collection | Alerts | | Series Label | — | | Filter by | — | | Group by | Services | | Operation | Average | | Key | resolution\_time | ### Mean Time Between Failure | Title | Mean Time Between Failure | | :- | :- | | Description | Average time between failures | | Type | Line chart | | Collection | Alerts | | Series Label | — | | Filter by | — | | Group by | — | | Operation | Average | | Key | time\_between\_failure | ### Acknowledge Rate | Title | Acknowledge Rate | | :- | :- | | Description | Percentage of alerts acknowledged | | Type | Line chart | | Collection | Alerts | | Series Label | — | | Filter by | — | | Group by | — | | Operation | Average | | Key | acknowledge\_rate | ### Alerts by Source | Title | Alerts by Source | | :- | :- | | Description | Breakdown of alerts by source | | Type | Line chart or Pie chart | | Collection | Alerts | | Series Label | — | | Filter by | — | | Group by | Source | | Operation | Count | | Key | Results | | Legend | Include groups without values | ### Alerts by Responder | Title | Alerts by Responder | | :- | :- | | Description | Breakdown of alerts by responder | | Type | Pie chart | | Collection | Alerts | | Series Label | — | | Filter by | — | | Group by | Responders | | Operation | Count | | Key | Results | | Legend | — | ### Response Effort | Title | Response Effort | | :- | :- | | Description | Sum of time between acknowledgement and resolution | | Type | Line chart | | Collection | Alerts | | Series Label | Response Effort | | Filter by | Status = Resolved | | Group by | — | | Operation | Sum | | Key | resolve\_time | | Legend | — | ### Alerts by Urgency | Title | Alerts by Urgency | | :- | :- | | Description | Breakdown of alerts by urgency | | Type | Line chart | | Collection | Alerts | | Series Label | Alerts | | Filter by | — | | Group by | Alert Urgency | | Operation | Count | | Key | Results | | Legend | Include groups without values | ### Alerts by Escalation Policy | Title | Alerts by Escalation Policy | | :- | :- | | Description | Breakdown of alerts by escalation policy | | Type | Pie chart | | Collection | Alerts | | Series Label | — | | Filter by | — | | Group by | Escalation Policies | | Operation | Count | | Key | Results | | Legend | — | ### Alerts by Service | Title | Alerts by Service | | :- | :- | | Description | Breakdown of alerts by service | | Type | Line chart or Pie chart | | Collection | Alerts | | Series Label | — | | Filter by | — | | Group by | Services | | Operation | Count | | Key | Results | | Legend | — | This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.